Refund policy

Thank you for purchasing our Meetcrafts products! We strive to ensure your satisfaction with every item. If you need to request a refund, please review our policy below:

Eligibility：

1. Refund Request Period

Refund requests must be submitted within 7 days of receiving the product.

2. Product Condition

Items must be unused and in their original packaging (including tags and accessories).

Custom-made items (e.g., products with personalized names or special designs) are non-refundable unless there is a quality issue.

3. Quality Issues

If the product arrives damaged or defective, please contact us within 48 hours and provide photos as proof.

Refund Process：

1. Submit a Request

Contact us through one of the following methods to submit your refund request:

Email: [sales@meetcrafts.com]

Phone: [+86 193-0792-8821]

2. Review and Confirmation

We will review your request within 3 business days and notify you of the outcome via email or phone.

3. Return and Refund

If a return is required, please send the item to the return address we provide. Shipping costs will be covered by [buyer/seller], depending on the situation.

Once we receive the returned item, we will process your refund within 7 business days.

Additional Information：

Refunds will be issued to the original payment method.

Refunds are not supported for non-quality-related issues.

For discounted or promotional items, refunds will be based on the actual amount paid.

If you have any questions or need further assistance, please don’t hesitate to contact us!